Rail One App

Privacy Policy

Welcome to RailOneApp (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://www.railoneapp.org/ or use our mobile application (“App”). By using the website or App, you consent to the practices described in this policy.

1. Definitions

  • Personal Data / Personal Information: Information that identifies or can be used to identify you (alone or in combination), such as name, email address, phone number, train PNR, etc.
  • Non‑Personal Data / Non‑Identifiable Information: Data that cannot by itself identify you, such as aggregated usage statistics, device type, anonymized analytics.
  • Processing: Any operation on data including collection, storage, use, transfer, disclosure, deletion, etc.
  • Service Providers: Third‑party companies or individuals who perform services on our behalf (e.g., payment gateways, analytics providers, cloud hosting).

2. Information We Collect

We may collect and process the following categories of information:

2.1 Information You Provide Directly

  • Support / Feedback / Correspondence: when you contact us with queries, feedback, or complaints
  • Other optional data you choose to share (e.g. preferences, profile picture, etc.)

2.2 Automatically Collected Information

  • Device Information: device model, operating system, app version, IP address, unique device identifiers
  • Usage Information: pages/screens accessed, features used, time spent, clickstream data
  • Location Data: if you permit, approximate or precise location (for e.g. station tracking)
  • Log Data: server logs, error logs
  • Cookies and Similar Technologies: we collect cookies, web beacons, local storage, etc. (see “Cookies / Tracking Technologies” below)

2.3 Information from Third Parties

We may collect information from third parties such as IRCTC, payment gateways, analytics services, or governmental / railway databases for verification, train data, status updates, etc.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide, operate, maintain, and improve our services
  • To process your bookings, payments, cancellations, refunds
  • To verify your identity and prevent fraud or misuse
  • To communicate with you (notifications, alerts, confirmations, customer support)
  • To personalize your experience (recommendations, customizing features)
  • To collect analytics and usage metrics, to monitor performance and diagnose issues
  • To enforce our Terms of Service, and comply with legal obligations
  • To send marketing / promotional communications (if you opt in)
  • To detect, prevent, and respond to security incidents and abuses

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar technologies to collect information and to provide and improve our service.

  • Types of cookies: essential (required for core functionality), performance/analytics, functionality, and advertising/targeting cookies
  • You can control or disable cookies via your browser or device settings, but disabling some cookies may affect functionality of the App or website.

5. Data Sharing and Disclosure

We may share or disclose your information in the following circumstances:

  • Service Providers: with third parties who perform services for us (e.g. payment processors, hosting providers, analytics providers) under confidentiality obligations
  • Government / Regulatory / Legal Authorities: when required by law, regulation, legal process, or to protect rights, privacy, safety or property
  • Business Transfers: in connection with a merger, sale, acquisition, or other business reorganization
  • With Consent: when you explicitly permit sharing (for instance, for marketing or third‑party integrations)
  • Aggregated / De‑identified data: we may share non-identifiable aggregated data publicly or with partners

We will not sell your personal information to third parties for their direct marketing purposes without your explicit consent.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
After that, data may be safely deleted or anonymized.

7. Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These may include encryption, access controls, secure servers, etc.

However, no method of data transmission over the Internet or electronic storage is 100% secure — we cannot guarantee absolute security.

8. International Transfers

If your data is transferred outside your country (e.g. to servers in another jurisdiction), we will take steps to ensure adequate safeguards (e.g. data transfer agreements, standard contractual clauses, etc.).

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, which may include:

  • Access: request a copy of your data
  • Correction: rectify incorrect or incomplete data
  • Deletion: request deletion of your data (subject to legal obligations)
  • Restriction: request limitation of processing
  • Objection: object to processing for direct marketing or other uses
  • Portability: receive your data in machine-readable format
  • Withdrawal of Consent: where processing is based on consent

To exercise these rights, contact us (see “Contact Us” below). We may require verification of your identity before fulfilling such requests.

10. Children’s Privacy

Our services are not directed to children under the age of 13 (or applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us to have it removed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last Updated” date. We may also notify you (via email, in‑App notification) of material changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

RailOneApp
Email: connect@railoneapp.org